TELECOM

Convergytics is one of the leading BI & Analytics companies and have rich expertise in delivering Data Management and Reporting Solutions. In adapting to a rapidly changing marketplace, telecom companies across the globe today are refining their business model and innovating at a rapid scale across Sales, Marketing, Strategy and Operations. Key business drivers centre on becoming more customer-centric, creating the operational synergies to efficiently bundle and deliver innovative products and services while focusing on enhancing brand value.

At Convergytics, we have the expertise in BI combined with proprietary data management frameworks to resolve these challenges faced by telecom industry effectively and efficiently.

Convergytics business intelligence for Telecom industry helps in the following areas:

• Design and deliver customized value added services for customers to differentiate themselves from the competition.
• Improve customer satisfaction and loyalty especially among high-value customers, minimizing churn.
• Gain a single view of the customer experience and satisfaction across all channels by improving planning, pricing and marketing of new value-based services.
• Understand & optimize operational performance including call-centre operations units by identifying key performance drivers and providing suggestions for improvement.