SOCIAL MEDIA
Listen and leverage what your consumers say on Social Media for better brand engagement & advocacy.
Convergytics offers a SaaS based Social Media solution to gather intelligence and gain insights into your consumers. It enables you to listen to your customers, understand what they are saying about your brand, your products & your company. And respond to your customers in an efficient and effective manner.
- Creation of custom dashboards using the data extracted from various social media channels as well as domain-specific forums to track sentiments against these topics.
- Comprehensive and cost-effective engagement console that effortlessly enables you to create multiple dashboards in order to track keywords and mentions.
- In-depth response analysis and detailed demographic view for better insights into brand and customer sentiments.
- Competitor benchmarking to understand relative market position and continuous monitoring of your brand v/s competitor brands.
- Automated intelligence to identify posts as ads and sales. Classification of forums into blogs and social platforms for better understanding of social chatter.
- Engagement scores to identify or monitor key influencers in order to target and engage them to improve brand sentiment.
- Unified campaign tracking dashboard with intuitive calendar view, automated alerts and powerful click stream analytics to enable 360 degree view of customers.
- One single tool for all your Social Media analytics needs. It includes data aggregation, text mining, sentiment tracking, demography analysis and reporting.
- Track and analyze your campaign performance in real-time through the live reporting feature. And understand the lifetime performance of a social campaign.
- Compare brand health of your company along with your competitors and take proactive measures to maintain brand leadership.
- Use our engagement console to manage social conversations based on your business needs and monitor them in one single dashboard. Respond to every complaints or queries instantly.
- Integrate and access all your social profiles in one place. Benchmark your performance among competitors using Simplify360 engagement and influence score.
